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Shipping Info

Shipping Destination

We offer worldwide shipping.

 

Processing Time

All Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays.

 

Domnestic Shipping (Greece) 

We charge a flat rate of $6 for all domestic orders.  You will receive your order in 1-2 business days from the date your order has been shipped.

The shipping timeframes do not include customs processing delays which are unfortunately out of our control. Business days do not include weekends or national public holidays.

Free Shipping is valid for orders that total 100 Euro or more, excluding the cost of shipping and that are being delivered to an Greek shipping address. Free shipping for these orders is automatically applied during the checkout.

 

European Shipping

We charge a flat rate of $10 for all orders within Europe. Please allow 5-7 business days from the date your order has been shipped until you will receive your order. 

The shipping timeframes do not include customs processing delays which are unfortunately out of our control. Business days do not include weekends or national public holidays.

Free Shipping is valid for orders that total 150 Euro or more, excluding the cost of shipping and that are being delivered to an European shipping address. Free shipping for these orders is automatically applied during the checkout.

 

International Shipping

We charge a flat rate of $14 for all international Orders. Please allow 10-14 business days from the date your order has been shipped until you will receive your order. 

Please note that the shipping timeframes listed do not include customs processing delays which are unfortunately out of our control. Please also note that business days do not include weekends or national public holidays.

Free Shipping is valid for orders that total 180 EUR or more, excluding the cost of shipping and that are being delivered to an international shipping address outside of Greece. Free shipping for these orders is automatically applied during the checkout.

 

Taxes and Customs Charges

International customers may be required to pay sales tax, duty and/or Customs charges. Customs fees and any taxes associated with your purchase are the responsibility of the customer. 

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Shells&Mermaids takes no responsibility for any additional taxes and customs charges that are requested during the shipment of your order.

 

Additional Informations

If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email shop@shellsandmermaids.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

If a change of address is made directly with your local post office or DHL, Shells&Mermaids will not be held responsible for any lost or misdelivered parcels.

If a customer error in shipping address is made during the checkout process, Shells&Mermaids reserves the right to charge a reshipment fee of 8€ for Domnestic orders, 12€ for European orders and 16€ for international orders (standard international shipping).

Shells&Mermaid is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable.

 

Please note that the international shipping costs that Shells&Mermaids provide do not reflect the cost of return shipping from countries outside of Greece. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Greece as this fee is in no way covered by Shells&Mermaids.